Help Topics
For questions and answers about UB on the CEREUS poker network, please visit the CEREUS FAQs page.
For questions and answers about our RAI$E loyalty program, please visit the RAI$E FAQs page.
Bonus Dollars[+]
How do I convert Bonus Dollars to cash
Please see our RAI$E Bonus Dollars section.
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What types of bonuses are offered?
- UB offers a First Time Deposit Bonus to new poker players.
- On special occasions, a Redeposit Bonus is offered to current poker players.
- There are often special freerolls on the site where players can earn Bonus Dollars.
- Specific Bonus Dollar promotions appear periodically on the site.
- On special occasions, a Redeposit Bonus is offered to current poker players.
- There are often special freerolls on the site where players can earn Bonus Dollars.
- Specific Bonus Dollar promotions appear periodically on the site.
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Is there anything else I need to know?
Yes. Bonus Dollars come with an expiration date. All pending bonus dollars that are older than 60 days will automatically expire. If you earn another bonus while the initial bonus is being released, you must fulfill the release requirements for the original bonus in order for the second bonus to start its release.
My Account
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I forgot my password. Can you help?
All sensitive information, including your password, is encrypted in our database and cannot be retrieved by our customer service agents. We encourage you to use the "forgot password" button in our game application.
You can quickly retrieve your password by opening the game application and clicking on the "Forgot My Password" button on the login screen. A new window will open and you will be asked to enter your username and the email address registered in the account. An automatic email will be sent to your registered email address with a new temporary password. Login with your username and new password.
You can quickly retrieve your password by opening the game application and clicking on the "Forgot My Password" button on the login screen. A new window will open and you will be asked to enter your username and the email address registered in the account. An automatic email will be sent to your registered email address with a new temporary password. Login with your username and new password.
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When registering I was asked if I wished to receive promotional email.
Does this mean I will get email from outside sources?
Absolutely not! Personal information obtained by us, including your email address, will never be sold, traded or given away to anyone else.
By choosing to accept promotional emails from us, you will receive early notification of special events such as tournaments, jackpots and broadcasts of poker events from around the world as well as new poker game releases.
You can change this option at any time by logging into the My Account area of the game.
By choosing to accept promotional emails from us, you will receive early notification of special events such as tournaments, jackpots and broadcasts of poker events from around the world as well as new poker game releases.
You can change this option at any time by logging into the My Account area of the game.
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When I try to log into the My Account area, I get a blank page, or page cannot be found.
This is most likely a browser setting problem. Please do the following:
Open Internet Explorer.
Click on tools-Internet Options.
You will see in the middle area "temporary internet files" click on settings. Make sure that anything but "never" is selected. (we suggest automatically) Click OK
Go back to the Internet options popup.
Click on the tab labeled "privacy" Click on Edit
Enter www.UB.com and click allow.
Open Internet Explorer.
Click on tools-Internet Options.
You will see in the middle area "temporary internet files" click on settings. Make sure that anything but "never" is selected. (we suggest automatically) Click OK
Go back to the Internet options popup.
Click on the tab labeled "privacy" Click on Edit
Enter www.UB.com and click allow.
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How do I change the email address associated with my account?
Simply click on "My Account" and then select "Update Profile". You will receive a verification code to confirm the changes. If you have not access to the registered email in your account, please send us an email to support@ultimatebet.com including all the information in your profile and the answer to your security question.
New customers can email support@ultimatebet.com and request this change. Please provide the answer to your security question with your request.
New customers can email support@ultimatebet.com and request this change. Please provide the answer to your security question with your request.
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Can I change my password/username?
We do recommend changing your password regularly for extra security in your account. To do so, just go to "My Account" and select "Update Profile" find the Change Password link top right just besides the make deposit button.
For security reasons, username changes are not allowed. If you have any questions please contact support@ultimatebet.com
For security reasons, username changes are not allowed. If you have any questions please contact support@ultimatebet.com
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How do I change my password?
We do recommend changing your password regularly for extra security in your account. To do so, just go to "My Account" and select "Update Profile" find the Change Password link top right just besides the make deposit button.
Real Money Account Questions
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Can I make a deposit without a credit card?
If you cannot, or prefer not to deposit using our electronic deposit methods, you can send us a bank draft,
cashier's check or international money order in US dollars
We cannot accept postal money orders or cash. Personal checks can only be accepted up to $500.
Standard post delivery:
Payable to: MOHAWK FINANCIAL SERVICES
Attn: Account Services
PO Box 2100
Kahnawake
Quebec, Canada J0L 1B0
Courier delivery:
Payable to: MOHAWK FINANCIAL SERVICES
Attn: Account Services
2006 Malone Road
Kahnawake
Quebec, Canada J0L 1B0
The funds will be deposited to your account within 24 business hours of receiving your payment.
We strongly suggest using a courier service as it can take up to 14 days for mail to arrive in Canada (depending on your location). Federal Express or DHL courier services are recommended as they are faster and can be tracked.
We cannot accept postal money orders or cash. Personal checks can only be accepted up to $500.
Standard post delivery:
Payable to: MOHAWK FINANCIAL SERVICES
Attn: Account Services
PO Box 2100
Kahnawake
Quebec, Canada J0L 1B0
Courier delivery:
Payable to: MOHAWK FINANCIAL SERVICES
Attn: Account Services
2006 Malone Road
Kahnawake
Quebec, Canada J0L 1B0
The funds will be deposited to your account within 24 business hours of receiving your payment.
We strongly suggest using a courier service as it can take up to 14 days for mail to arrive in Canada (depending on your location). Federal Express or DHL courier services are recommended as they are faster and can be tracked.
New Users
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Once I set up my username, how do I validate my account?
We require all new players to validate their email address once they establish their username so we are able to communicate with them regarding their account. Once you download our poker software and create your username, you will receive an email from us for validation. To validate, you simply need to click on the active link in the email (if it is an active link, not all email providers accept active links). If it is not an active link, simply cut and paste the link from the email we sent you into the address bar of your Internet program. This will take you to your specific validation page. Once there, your account is automatically validated and you are ready to play.
If you do not receive an email from us within a couple of minutes after creating your username, there may be a problem with your email address, or your provider is not accepting emails from us. Please go to our Live Help Assistance by clicking on it here below:
If you do not receive an email from us within a couple of minutes after creating your username, there may be a problem with your email address, or your provider is not accepting emails from us. Please go to our Live Help Assistance by clicking on it here below:
Tournaments and game play
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Did you recently change UB's raise logic?
We recently changed our raise logic to align it with online poker standards. Players will no longer have to subtract the amount on the table in front of them from the bet that they wish to make. Previously, players who wished to raise and already had a bet in front of them, would first have to determine the amount they wished to bet, then subtract the amount already in front of them. Now, players can decide how much they wish to bet, and just enter the amount, which will be their full bet.
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What are Synchronized Breaks?
The majority of our Multi-Table Tournaments will now break at the 55th minute of every hour. This will allow players who play in Multi-Table Tournaments to take a break without worrying about missing hands. Please visit our Synchronized Breaks page for more information.
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What do the icons in the lobby mean?
Our icons help you distinguish various types of games and tournaments, making it easier to find what you're looking for. You'll find a legend at the bottom of our ring game and tournament lobbies that identifies each icon.
Tournament Icons
Ring Game Icons
