Help Topics
For questions and answers about our RAI$E loyalty program, please visit the RAI$E FAQs page.
Bonus Dollars[+]
How do I convert Bonus Dollars to cash
Please see our RAI$E Bonus Dollars section.
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What types of bonuses are offered?
- UltimateBet offers a First Time Deposit Bonus to new poker players.
- On special occasions, a Redeposit Bonus is offered to current poker players.
- There are often special freerolls on the site where players can earn Bonus Dollars.
- Specific Bonus Dollar promotions appear periodically on the site.
- On special occasions, a Redeposit Bonus is offered to current poker players.
- There are often special freerolls on the site where players can earn Bonus Dollars.
- Specific Bonus Dollar promotions appear periodically on the site.
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Is there anything else I need to know?
Yes. .. "Players that deposit and withdraw Real Money without significant amount of play will be required to forfeit their bonus dollars.. "
My Account
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I forgot my password. Can you help?
We take the security of your personal details and password very seriously. Note that your password is encrypted
in our database; therefore, we are unable to retrieve and provide it to you.
In order for you to reset your password, you just need to open the poker game application and when the log in window comes up, enter your username and click on "Forgot My Password". An automatic e-mail will be sent to your registered email address with a link that will allow you to change your password and introduce a password hint.
In order for you to reset your password, you just need to open the poker game application and when the log in window comes up, enter your username and click on "Forgot My Password". An automatic e-mail will be sent to your registered email address with a link that will allow you to change your password and introduce a password hint.
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When registering I was asked if I wished to receive promotional email.
Does this mean I will get email from outside sources?
Absolutely not! Personal information obtained by us, including your email address, will never be sold, traded or given away to anyone else.
By choosing to accept promotional emails from us, you will receive early notification of special events such as tournaments, jackpots and broadcasts of poker events from around the world as well as new poker game releases.
You can change this option at any time by logging into the My Account area of the game.
By choosing to accept promotional emails from us, you will receive early notification of special events such as tournaments, jackpots and broadcasts of poker events from around the world as well as new poker game releases.
You can change this option at any time by logging into the My Account area of the game.
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When I try to log into the My Account area, I get a blank page, or page cannot be found.
This is most likely a browser setting problem. Please do the following:
Open Internet Explorer.
Click on tools-Internet Options.
You will see in the middle area "temporary internet files" click on settings. Make sure that anything but "never" is selected. (we suggest automatically) Click OK
Go back to the Internet options popup.
Click on the tab labeled "privacy" Click on Edit
Enter www.ultimatebet.com and click allow.
Open Internet Explorer.
Click on tools-Internet Options.
You will see in the middle area "temporary internet files" click on settings. Make sure that anything but "never" is selected. (we suggest automatically) Click OK
Go back to the Internet options popup.
Click on the tab labeled "privacy" Click on Edit
Enter www.ultimatebet.com and click allow.
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How do I change the email address associated with my account?
Changing your email, or any other account information is easy. Preferred customers can simply open up the game and
log into the 'My Account' area with your player name and password. You will be able to change your account information
within these pages.
New customers can email support@ultimatebet.com and request this change. Please provide the answer to your security question with your request.
New customers can email support@ultimatebet.com and request this change. Please provide the answer to your security question with your request.
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Can I change my player name?
It is our policy to limit player name changes as this is the only way players can identify each other in the virtual cardroom.
However, some players may wish to change their player name because they accidentally used their real name.
If you wish to change your player name, you may submit a request, along with the reason and the new name you would like to use, to support@ultimatebet.com. We suggest that you send us three new names in case your first choice is not available. Please send us the answer to your security question with this request.
If you wish to change your player name, you may submit a request, along with the reason and the new name you would like to use, to support@ultimatebet.com. We suggest that you send us three new names in case your first choice is not available. Please send us the answer to your security question with this request.
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How do I change my password?
Just log in the "My Account" area with your player name and current password and then select change password from the menu.
The Edit Password screen will display and then you can enter your new password and password hint. Remember passwords are case
sensitive so you'll need to enter it exactly the same every time.
Real Money Account Questions
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Can I make a deposit without a credit card?
If you cannot, or prefer not to deposit using our electronic deposit methods, you can send us a bank draft,
cashier's check or international money order in US dollars
We cannot accept postal money orders or cash. Personal checks can only be accepted up to $500.
Standard post delivery:
Payable to: MOHAWK FINANCIAL SERVICES
Attn: Account Services
PO Box 2100
Kahnawake
Quebec, Canada J0L 1B0
Courier delivery:
Payable to: MOHAWK FINANCIAL SERVICES
Attn: Account Services
2006 Malone Road
Kahnawake
Quebec, Canada J0L 1B0
The funds will be deposited to your account within 24 business hours of receiving your payment.
We strongly suggest using a courier service as it can take up to 14 days for mail to arrive in Canada (depending on your location). Federal Express or DHL courier services are recommended as they are faster and can be tracked.
We cannot accept postal money orders or cash. Personal checks can only be accepted up to $500.
Standard post delivery:
Payable to: MOHAWK FINANCIAL SERVICES
Attn: Account Services
PO Box 2100
Kahnawake
Quebec, Canada J0L 1B0
Courier delivery:
Payable to: MOHAWK FINANCIAL SERVICES
Attn: Account Services
2006 Malone Road
Kahnawake
Quebec, Canada J0L 1B0
The funds will be deposited to your account within 24 business hours of receiving your payment.
We strongly suggest using a courier service as it can take up to 14 days for mail to arrive in Canada (depending on your location). Federal Express or DHL courier services are recommended as they are faster and can be tracked.
New Users
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Once I set up my player name, how do I validate my account?
We require all new players to validate their email address once they establish their player name so we are able to
communicate with them regarding their account.
Once you download our poker software and create your player name, you will
receive an email from us for validation. To validate you simply need to click on the active link in the email
(if it is an active link, not all email providers accept active links). If it not an active link, simply cut and paste
the link from the email we send you into the address bar of your Internet program. This will take you to your specific
validation page. Once there, your account is automatically validated and you are ready to play.
If you do not receive an email from us within a couple of minutes after creating your player name, there may be a problem with your email address, or your provider is not accepting emails from us. If you have a second email address, you may want to send our customer support department (support@ultimatebet.com) a message so we can follow up with you and troubleshoot the problem.
If you do not receive an email from us within a couple of minutes after creating your player name, there may be a problem with your email address, or your provider is not accepting emails from us. If you have a second email address, you may want to send our customer support department (support@ultimatebet.com) a message so we can follow up with you and troubleshoot the problem.
