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Help Topics

For questions and answers about UB on the CEREUS poker network, please visit the CEREUS FAQs page.

For questions and answers about our RAI$E loyalty program, please visit the RAI$E FAQs page.

Bonus Dollars

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  How do I convert Bonus Dollars to cash


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  What types of bonuses are offered?


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  Is there anything else I need to know?



My Account

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  I forgot my password. Can you help?


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  When registering I was asked if I wished to receive promotional email.
       Does this mean I will get email from outside sources?


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  When I try to log into the My Account area, I get a blank page, or page cannot be found.


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  How do I change the email address associated with my account?


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  Can I change my password/username?


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  How do I change my password?



Real Money Account Questions

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  Can I make a deposit without a credit card?



New Users

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  Once I set up my username, how do I validate my account?



Tournaments and game play

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  Did you recently change UB's raise logic?


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  What are Synchronized Breaks?


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  What do the icons in the lobby mean?