FAQs
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1.
What is RAI$E?
RAI$E is UB’s newest tiered loyalty program that provides you with a collection of
benefits to thank you for being a loyalty player at UB. The more you play with us, the higher you rise in ranking at
RAI$E and the faster you earn points which you can redeem for hot merchandise, auctions, tourneys and cash.
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2.
What are the benefits of the Program?
RAI$E offers four exciting channels to redeem the points you earn while playing at UB:
- UltimateAuctions™ - Use your UltimatePoints™ to bid on highly unique items and experiences that you can find no where else.
The more you play the more bidding power you have in the UltimateAuctions™!
- Tourneys for Points - Use your points to enter select tournaments for free. To find out how to enter, just go to the tournament lobby where the
Tourneys for Points games are listed. Upon your request the system automatically converts your points into tournament fees so that you can
play for free. For more information, visit Tourneys for Points.
- Ultimate Shopping - Your UltimatePoints™ can now be exchanged for merchandise, lifestyle adventures and virtually anything else you can think of!
www.UltimatePointsStore.com
- Cash Back - Our Cash for Points gives you even more chances to earn cash! For more information on redemption rates per Tier click here:
Points To Cash
- RAI$E also offers many other benefits, including ways to accumulate points
up to 5 times faster, participation in exclusive FreeRoll tournaments, more frequent and larger deposit bonuses, VIP parties at player events
and the WSOP, and more. Visit the Program Overview page for a complete list of benefits.
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3.
Are there any membership fees?
No, there are no associated membership fees to participate in RAI$E.
Just play at UB and no where else!
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4.
How do I join RAI$E?
You are automatically enrolled in
RAI$E when you open a
UltimateBet Account and make your first deposit.
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5.
Do UltimatePoints™ expire?
No, UltimatePoints™ do not expire as long as you are an active real money player.
Your points only expire after 12 consecutive months of inactivity, where you do not earn UltimatePoints™.
We will remind you of your point account balance after 6 months of inactivity.
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6.
How do I get UltimatePoints™?
You earn UltimatePoints™ every time you play in a
real money game.
On occasion we will also send surveys and other promotional opportunities where you can earn extra UltimatePoints™.
For a list of all the ways to earn points, visit
how to earn .
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7.
What are the Status levels?
Depending upon the number of Status Points you have accrued, you may qualify for one of the following Status’:
Icon,
Legend,
Contender,
Player,
Member.
The higher you rise in Status, the more benefits you receive and the faster you earn points.
For more information on the benefits of each Status Level, visit our
RAI$E
Benefits page.
Member (x 1 Point Multiple) – No Point Minimum Required
Player (x 2 Point Multiple) – 50 Point Minimum
Contender (x 3 Point Multiple) – 500 Point Minimum
Legend (x 4 Point Multiple) – 2,500 Point Minimum
Icon (x 5 Point Multiple) – 10,000 Point Minimum
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8.
What is a Point Multiplier?
Your Status Level's Point Multiplier represents the rate at which you earn points. The higher you rise in Status Level, the higher your
Point Multiplier and the faster you earn points. For example, if a Member earns 10 UltimatePoints™, a Player with Point Multiplier
2 will earn 20 (2 x 10) UltimatePoints™ for the same action.
| |
Member |
Player |
Contender |
Legend |
Icon
|
| Point Multiplier |
1 |
2 |
3 |
4 |
5 |
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9.
What is the difference between UltimatePoints™ and Status Points?
Status Points are the number of points you earn in any month and are based on the "
How to Earn Points"
calculation tables. It is the Point system used to determine your Status Level on
RAI$E.
Your Status Points are reset to zero at the beginning of
each month and the number of Status Points you earn in that month will determine whether you move up, down or stay in the same Status Level.
UltimatePoints™ are calculated based on the multiplier associated with the Status Level that you have achieved.
You can redeem your UltimatePoints™ for merchandise, experiences, auctions, tournaments and cash.
The higher you rise in Status Level, the faster you'll earn UltimatePoints™.
For example, if a "Member" Level earns 10 UltimatePoints™, a "Player" Level with Point Multiplier of 2 will earn 20 (2 x 10)
UltimatePoints™, for the same action.
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10.
How can I check my UltimatePoints™ and Status Points?
Your UltimatePoints™ are displayed in the Account Information page in the
UltimateBet Lobby.
Check this page to find out how many Status Points you have accumulated and how many you need to reach the next Status Level and get more benefits.
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11.
How long does my RAI$E Status Level last?
Once you earn enough points to qualify for a certain RAI$E Status Level, you will automatically begin receiving that
Status’ benefits. To continue to qualify for that Status you must earn the minimum required points on a monthly basis.
For example, if you earn 500 points from November 1-17, you qualify to be a Contender. Your Contender Status will last until December 31.
To continue to qualify for Contender status in January, you must earn at least 500 points in the month of December.
If you are an Icon, we give you 6 months to earn a minimum of 60,000 points. If you do not meet this minimum, you will be re-categorized to the
Tier matching your average points earned over 6 months.
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12.
What is my Status at the launch of RAI$E?
Out of gratitude to our long-time players, we are basing your launch Status on the highest number of points you have earned in a single
month since the first day you became an active member at UB. This means if you earned 500 UltimatePoints™ in July 2004, we are
automatically making you a Contender at the launch of RAI$E. Keep on playing at the Contender level to
continue enjoying all of the benefits!
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13.
Do I keep my old points once RAI$E launches?
Once RAI$E launches, your old points will be automatically converted to the new UltimatePoints™ that you
can use to redeem for tourneys, merchandise, and auctions only. Because the new UltimatePoints™ are worth more, we will
use an exchange rate of 2 old points for every 1 Ultimate Point™ to make the conversion. For example, if you have 3,000 old points,
these will convert to 1,500 new UltimatePoints™ with the RAI$E launch. Check out what this means in terms of new pricing on the
store and tourneys!
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14.
Can anyone else use my points?
No, only you can use the points you earned to redeem rewards.
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15.
How do I exchange my UltimatePoints™ for cash?
If you are a Contender, Legend or Icon, you can exchange your UltimatePoints™ for cash. Payment of cash will be made to your Account upon redemption.
This is a temporary promotion and UB reserves the right to modify or cancel the Cash for Points program at any time.
You can redeem cash up to the following amounts, depending on your Status Level:
Contender – $50
Legend – $250
Icon – $1,000
For more information visit Cash for Points
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16.
What is Premium Customer Support?
As one of the benefits of
RAI$E, our Team is ready to answer your emails 24 hours day, 7 days a week.
In order to better assist you, please contact our representative
support@ultimatebet.com.
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17.
What are Freeroll tournaments?
These free online poker tournaments are just one of the benefits of belonging to
RAI$E.
Freerolls are tournaments that don't cost anything to enter but pay out in either prize packages, trips to poker events, real money, or
UltimatePoints™ as a prize pool. Winning a trip to the
UltimateBet Aruba Poker Classic or to the
WSOP can be done just playing through
Freeroll poker tournaments.
At UltimateBet.com, we run a variety of Freerolls. We regularly hold Freerolls for players who have earned a certain number of UltimatePoints™
during the previous week. Sometimes our affiliates will request that we hold a Freeroll for their players, which we will call an 'invite only'
Freeroll because not everyone is allowed to enter the event. And, we also use Freerolls to test new tournament software. When we do this, players
are told it's a testing tournament and we may go back to players for specific feedback about how the software performed.
Freeroll poker tournaments are the perfect way for you to sharpen your game in a real tournament environment at no cost to you!
Freerolls at UltimateBet.com are multi-table tournaments.
To learn more about how our Freerolls run, view our
multi-table poker tournament rules.
For more information, go to:
poker tournaments freeroll page.
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18.
What is a Reload Bonus?
A reload is any deposit made after your first deposit, where you “reload” your account with more money.
We will periodically send you reload bonus offerings which usually match your reload up to a certain amount or percentage of your reload.
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19.
How does Refer a Friend work?
As a member of
RAI$E every time you refer a friend to UB, we will give your friend a huge
111% initial deposit bonus up to $1100 and a special refer a friend
50% bonus on their first deposit, up to $50 bonus dollars!
Good for you, too! Because we'll give you DOUBLE the Refer-A-Friend bonus we give your friend, up to $100 bonus dollars!
For more information, see our
Refer A Friend page.
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20.
How do I sign up to receive the Tips & Tricks Newsletter?
Once you register, you can opt in to receive our email newsletter offering the latest tips, bonus updates and more!
We also highlight merchandise promotions at the UltimatePoints™ Store and hot UltimateAuctions™ items and keep you informed
on how to participate in upcoming hot events such as
The Aruba Poker Classic.
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21.
What do you mean by "No points Earning Cap"?
While many other loyalty programs cap the number of points you can earn in a given month, we offer you unlimited points earning potential
once you are registered in RAI$E.
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22.
How does my RAI$E membership get me into Live Events such as the WSOP, WPT and Aruba Classic?
In addition to our huge variety of online poker tournaments and events, UltimateBet offers
poker players the opportunity to win poker trips
to the biggest land based poker tournaments across the globe. Playing
online poker at
UltimateBet gives you the best chance to turn your online poker tournament victories into land based poker room main event seats!
Depending on your Status level, you can receive credits and possibly free entry to these events.
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23.
What is Limited Edition Merchandise and how do I get it?
Contender, Legend and Icon-Level Tier members will periodically receive select limited edition merchandise for free.
We will be surprising you throughout your membership with these gifts, so check your front door often for a package!
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24.
Do you offer discounts at the UltimatePoints Store™?
Once you reach Legend and Icon Status, we offer you a 10% discount on all UltimatePoints Store™ purchases.
There is no minimum on the amount of items you can redeem with your points.
When you redeem any item in the Store, you will automatically see 10% of the points credited back to your account.
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25.
What are VIP Treats?
We appreciate you and will let you know this on your special occasions such as birthdays and holidays with a special treat selected personally for you.
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26.
What is the new VIP Host benefit?
As an added service to our Legend and Icon customers, we have created a new division in our customer service department that offers
direct exclusive telephone, chat and email access, 24 hours a day, 7 days a week. Our highly competent VIP Hosts will make sure all of
your membership needs are met. Once you are eligible for this benefit, you will receive an email with information on how to access
the VIP Host service. You will then also be able to view the VIP Host information in the UB Game Lobby.
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27.
What do you mean by Free Account Transfers between Absolute Poker and UltimateBet?
We have recently added a benefit which allows
RAI$E members to seamlessly transfer funds to their
Absolute Poker accounts, or to their friend's Absolute Poker accounts. For more information please refer to our
poker room transfers page.
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28.
How do I get Exclusive/Free Tourney Invites?
We will occasionally invite Legend and Icon Status members to exclusive guaranteed
poker tournaments
like the UB weekly $200,000 prize pool tourney. So be ready because you never know when the invitation is going to come – check your email!
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29.
How do I convert bonus dollars?
Please see our RAI$E Bonus Dollars section.
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30.
Tell me more about Tournament Dollars...
The value of Tournament Dollars is equivalent to US Dollars. One tournament dollar is equal to one US dollar.
This currency cannot be used to play in ring games, cannot be cashed out, and cannot be converted to US dollars.
Tournament Dollars have been introduced with the purpose of letting our players unregister from tournaments they qualified into.
For example, if you play a $10+$1 tourney that feeds into a $150+$12 event and you win the entry, but later decide to unregister
from this tournament; your account will be credited with 162 tournament dollars. Another example would apply if you play on two
qualifiers for the same event and win an entry on both. You will be entered on the main event and the second entry will be credited
in tournament dollars.
You can use tournament dollars to enter another big event, or you can use these to enter a variety of smaller
Multi-Table Tournaments and Sit & Go Tournaments.
UltimateBet offers satellites and qualifiers which give away seats to bigger events. Please note that these qualifiers are
Must Play, meaning that players can't unregister for events they have won a seat to. If a player wins two or more seats for the
same event, the value of the additional seats is automatically credited using Tournament Dollars.
Check FAQs often for updates. It is your responsibility as a customer to know and understand
RAI$E rules.