When I click 'ok' to receive the update it does nothing. How can I get back on to Ultimatebet?
1. Close the Upgrade if it has crashed. This may require going into Task Manager (CTRL+ALT+DEL) and ending upgrade.exe process.
2. Go to Start > Program Files > Settings > Control Panel > Add Remove Programs (depending on OS).
3. Select any and all versions of Ultimate Bet and uninstall.
4. Go to the folder Program Files to check for Ultimate Bet folder. If folder is found delete it.
5. Go to www.ultimatebet.com
6. Download and Install the UB software again.

I can't get in without verifying my email (missing validation code). What do I need to do?
Try logging in now. All real and fun UB accounts should no longer have issues with the validation process.

I have to change my screenname? Why does this happen?
The CEREUS poker network offers UltimateBet fans many new advantages, including an expanded pool of players, bigger Bad Beat Jackpots, more guarantees and a lot more action at the tables. As a result of the expanded player base, there is some duplication of player nicknames.

Duplicate nicknames can't exist on the same network, as it would cause a lot of confusion and mistaken identity issues.

We apologize for any inconvenience this may have caused some of you, but keep in mind that picking a new username can work in your favor. If existing players recognize you at the tables and already know your playing style, your new name would make you appear brand new to them at the tables and they won't know how to react to your moves. This is a significant advantage.

Once you login to your account, you will see a popup window asking you to change your nickname. To check the availability of the new nickname, click the button called "check ID." Keep in mind that this change is a one-time deal, you will not be able to do it again, once your new nickname has been selected.

If you would like to keep a version of the username that you originally registered, simply add an additional letter, number or underscore. Special characters are not allowed. All nicknames will be in capital letters.

Please write down your new nickname, so if you forget it , you can easily look it up. Remember to keep your account password private, especially when other people may have access to your computer.

I’m having a problem retrieving my password. What do I need to do?
Please try the Forgot Password process again located at the Login Window. We have made this process simpler and it should work now. If you are unable to login after following these steps, please contact us at support@ultimatebet.com including the answer to your security question so we can provide further assistance.

CEREUS FAQS

1) What changes can I expect from UltimateBet as part of the CEREUS network?
As part of the network, UltimateBet players can still access the unique aspects that create the ultimate poker experience. Now you can play with more players and enjoy more action, more tournaments, faster-growing Bad Beat Jackpots, and incredible new features. The transition to some of these new features began months before UltimateBet joined CEREUS. Some changes to functionality and new enhancements have already become part of the UltimateBet poker experience.
In the long-term, CEREUS allows UltimateBet to deliver more features and brings greater stability to the poker environment. The combination of a new technology platform and a new 24/7 security center brings players a watertight gaming experience with industry-leading customer service. CEREUS boasts the new Security Center application that immediately detects abnormal winning statistics in real time.

2) Who owns the CEREUS network? Did CEREUS buy UltimateBet?
Tokwiro Enterprises owns UltimateBet and the CEREUS network. The launch of the new unified network (CEREUS) enables Tokwiro to provide vastly improved service to customers on the network. UltimateBet and the CEREUS network are regulated by the KGC – Kahnawake Gaming Commission.

3) Does CEREUS offer any additional security benefits to UB?
The combination of a new technology platform and a new 24/7 security center offers players a watertight gaming experience. The number one priority for the development of the CEREUS poker network was to deliver state-of-the-art security. CEREUS boasts a Security Center application that immediately detects abnormal winning statistics in real time.  It is a major security achievement and gives the UltimateBet poker room additional layers of security, allowing us to ensure fair play for everyone at the tables.  

4) Why does UB sometimes look or feel like other brands on the network?
CEREUS, the new technology platform for the network, combines the best features from different brands to deliver a secure, responsive and flexible online poker gaming experience.
The transition to many of these new features began months before joining the network. Some changes to functionality and new enhancements have already become part of the UltimateBet poker experience.
The new CEREUS platform adds even more new features. Some of these existed only on part of the network and others are completely new, including a new 24/7 security center.
As part of a network, UltimateBet and each of the brands share comparable features and, at times, can have sections that look similar.

5) How about the operation? Is UB operated with the same team as other brands on the CEREUS network? Is it the same payment processing team?
The CEREUS network uses a unified support platform.  The best features and functionality of support and payment processing were integrated to create a unified, more efficient approach to customer issues.  This means you get a more efficient platform and even faster transactions with the payment processing team.  
As part of the RAI$E program on UltimateBet, you can also access exclusive VIP hosting.  Ultimate Legends and Ultimate Icons can contact a VIP host directly and get immediate access to personalized support.  

6) Is my player information shared with other brands on the network?
The number one priority for the development of the CEREUS poker network was to deliver state-of-the-art security. We value our players’ privacy. Only Tokwiro employees have access to private player information.  All confidential information is encrypted in our database and is not stored in clear text to ensure the privacy of our customers.

7) Can I still sit at a table or in a tourney with only UB players?
One of the major benefits of Cereus is that players from different poker communities can play at the same tables.  More players mean more action at the tables. And that means more tournaments and poker tables at all levels of play.   The entire poker network will be able to join in on the action. So, other players at the tables may belong to other communities on the network.  There may be special tournaments created only for UltimateBet players, but most of the tables and tournaments will be enabled for players throughout the poker network.    

8) Who do I contact for more information about CEREUS?
For press information or related details you can write to press@ultimatebet.com.
You can contact our support center (support@ultimatebet.com) with any questions you have related to your UB account on the CEREUS network. As a part of The Ultimate Loyalty Club - RAI$E – you have direct access to all cashier and customer support contact options, including email, live chat and phone support.  And, if you’ve made it to the ranks of Ultimate Legend or Icon status, you also have access to specialized VIP hosts who will help with any questions you may have.  

9) Why am I being prompted to change my Player Name?
Ultimate Bet is now part of the CEREUS poker network. With the poker network comes an expanded pool of players, bigger jackpots, and a lot more action at the tables. We're asking some users to change their nicknames to prevent duplicate names and confusion at the tables. To continue using your account, feel free to add extra characters or numbers to your current nickname, or change it completely. Please consider your choice carefully, as you won't be able to modify it again in the future.

10) Can I have an account in both Ultimate Bet and other sites on the CEREUS network?
Yes, Ultimate Bet remains a separate poker site. You can continue to enjoy the benefits Ultimate Bet offers, while maintaining your account on other sites within the CEREUS network.

11) Why can't I access the Ultimate Bet game while playing on other sites within the CEREUS network?
Since Ultimate Bet shares the CEREUS platform with other sites, multiple game applications cannot be open at the same time. If you wish to use the Ultimate Bet client, you need to close other CEREUS network sites.

Features FAQs

12) What does the Filter Tab do?
You will find a Filter Tab under Games, Sit and Go and Multi Table Tournaments. By selecting the "Filter" Tab, you will be able to choose the types of tournaments or games that you would like to see in the lobby. You can filter these by Game Type, Limit and Buy in amounts.

13) Where did the "Open" tab go?
The Open Tab under Tournaments has been replaced by the Filter Tab. By selecting the Filter Tab you will be able to choose the types of tournaments that are displayed in the lobby. You can also sort tournaments and games by State, to find.

14) Why can't I find certain game or tournament types?
Enabling filters might prevent you from seeing all the desired game and tournament types. Make sure that you did not accidentally enable any filters from the Filter Tab.

16) Why can I no longer select the Game List colors?
We use standard colors in our game lobby to distinguish certain game types. In order to provide all players with a uniform experience, these colors cannot be customized.

17) How do I find information about the tournament structure?
Select the "More Details" tab in your tournament lobby. Here you will find information about the tournament blinds structure, prize structure and even breaks distribution.

18) What is the "Show Registering/Upcoming only" button for?
When you select "Show Registering/Upcoming only", the lobby will hide tournaments that are already running or finished, making it easier for you to find available tournaments.

19) How do I upload my avatar?
To upload an avatar image, select the "My Account" drop down menu and click on Change Image. After the window pops up, you can browse your computer for your favorite avatar by clicking on the "Change Image" button. Simply select your desired image and adjust it to the box size.

20) Why is my image not uploading?
Our image-loading feature can format and resize your image to fit within the avatar box. If you want to format the picture yourself, you can use an approximate size of 97 pixels wide x 52 pixels high to fill up the box. The supported image formats are bmp, .gif, .jpeg, and .jpg. Please note that we do not support .png images.

22) How can I turn off the chat/Alert/Game sounds?
You can turn off all sounds at once by selecting the Options button at the tables, and un-checking the "Sound Effects" box.

23) What is the Rabbit showing on top of the cards?
The Rabbit Cam option will reveal the cards that would have been dealt next at the table. This function can be enabled from the table Options menu.

25) Why are there no Alternate Tournaments available?
Alternate Tournaments have been replaced by Late Registration Tournaments,
You no longer need to wait for a player to leave your spot free. Now you can join a tournament after its start time, no matter how many players are in it. Look for our Late Registration tournaments!

26) What is the Report Chat option for?
If a player is abusive at the tables, you can quickly report the incident by pressing the Report Chat button. This will provide us with evidence of the chat and hand number, and will help us to take action against the offending player.

27) What is the hand replayer?
The hand replayer allows players to graphically see their cards from a previous hand, along with the winner of the hand and the amount won. The detailed hand history is available in the chat box.

28) What are Turbo Bad Beat Jackpot tables?
Turbo Bad Beat Jackpot tables are similar to our regular Bad Beat tables, but players have less time to act. This allows faster action and more excitement!

29) Can I see my folded cards before the hand is complete?
Thanks to a feature added in CEREUS, when you move your cursor over your player image, you will be able to see the cards you folded, grayed out.

30) What is the maximum amount of tables I can have open at the same time?
You can have up to 10 tables open at the same time when playing on any CEREUS network site.

31) What are Private Tournaments?
Private Tournaments are real money Single Table tournaments where a maximum 9 players can play exclusively with each other. If you have made a deposit with UltimateBet, you may request to join already created Private Tournament groups created by Private Tournament Captain players. Captain players will have the ability to accept or refuse your request for membership.

To be eligible for Private Tournaments configuration you have to be in a CONTENDER, LEGEND or ICON status within the RAI$E loyalty program. Players can create one private tournament and join up to 4 others. While there may be more than 9 players per tournament group, only the first 9 players who take a seat in the tournament will get to play at that time.

CASHIER & ACCOUNT INFORMATION FAQs

32) How do I access the cashier?
To access the cashier from our game application window, select "Cashier & My Account", which is the fourth option from the top, and you will immediately be taken to a separate cashier window. You can also select the "My Account" drop down menu from the upper left-hand corner, and click on the Cashier option to perform financial transactions, or right click on any table, and clink on the Cashier link.

33) Why does the cashier look completely different now?
Our redesigned cashier has several advantages. We're sure you will enjoy the enhanced look, a simpler layout, and increased safety in an encrypted web browser.

34) What is the RAI$E Status Details tab in the cashier?
Through the RAI$E status details tab in the Cashier & My Account section, you are able to see how close you are to achieve the next RAI$E status level, your points transaction history, and detailed information about the benefits you can enjoy with this great program. Legend and Icon players also have access to personalized VIP assistance.

35) How can I check my available balance (real / fun money)?
Access the Cashier & My Account option, select the "Account Info" tab and you will see your balance available for all currencies, including Real Money, Play Chips, Bonus Dollars, and Tournament Dollars.

36) How do I make a deposit?
To deposit, select the Cashier & My Account button in the game lobby, then click on the "Deposit" tab to see what deposit options are available in your region.

37) How do I make a withdrawal?
To request a withdrawal, select the Cashier button in the game lobby, and then click on the "Payout" tab to display the withdrawal options available in your region.

38) How can I transfer funds to another player?
Access the Cashier & My Account option, select the "Account Info" tab and click on the "Account Transfer" option. Once there, simply enter the receiver's nickname, first name, currency and amount to be transferred.

39) Can I still deposit with my favorite deposit option?
Yes. You can still deposit with your favorite deposit options. CEREUS also offers new options for you to consider. To see what options are available in your region, please select the deposit tab from the cashier screen.

40) Where can I get my deposit history?
You can view your deposit history by accessing The Cashier & My Account section, selecting the Account Info tab, followed by the Account History option. You can then select the type of transaction you would like to view, including deposits, withdrawals, transfers, and other currency transactions.

41) How do I see the details of my account activity?
You can view your account activity by accessing the "Account Info" tab from the cashier. You will be presented with a page featuring links to your account history and other valuable information.

42) How do I update my profile?
You can update your information by accessing the Cashier & My Account option and selecting the account info tab, followed by the link to "update profile" (upper right-hand side of the screen). If you experience difficulties changing any of your information, please feel free to email our support team (support@ultimatebet.com) with your request and the answer to your security question.

43) How do I change my Password / Security Question?
You can change your password through the "Cashier & My Account" section, which you can access on the left side of the game application. Once there, click on "Account Info"/"Update profile" and select "Change Password," which is located on the upper right-hand side of the Update Profile section. You will also be able to change your security question and answer from this section.